STORE POLICIES



When things don't go as expected, we strive to deliver common sense customer service - we make it right when it's our fault; and we want you to know what we can and cannot do upfront. Ordering hundreds and thousands of pounds of cabinet product online is not easy, and we need your assistance to make it a stress-free experience.

Shipping Policy

We offer multiple shipping options based on the type of order, delivery address and/or customer preference:

Residential Delivery - requires a residential address that is recognized by USPS. Only covers curbside service per FTC rule. Liftgate service is included. An adult 21 or older is required to be present at the time of delivery.

Commercial Delivery - requires a commercial or non-residential address that is recognized by USPS. Customers will be liable for any additional charge if the delivery address is residential and Commercial Delivery shipping method was chosen at checkout. An extra fee will be charged separately if Liftgate service is needed for this option.

Terminal Pick-up - order needs to be large enough to be shipped on pallet(s). Customers will need to make sure the pallet is intact before opening the wrapping and transferring cabinets to their vehicle. Lowest cost option for pallet orders.

UPS Ground/USPS/OnTrac - For samples or small orders. No delivery appointment or signature needed.

Stock ready to assemble cabinet orders usually ship in about 5 business days after an order is placed. However, there may be times when the product item(s) you have ordered is out-of-stock which will delay order fulfillment. We will keep you informed of any out-of-stock items and provide alternative product/shipment options. Once orders are in process, changes cannot be made unless it's due to inventory issues.

Custom cabinet orders usually ship within 6-8 weeks after an order is placed and full payment or down payment is received.

Stock, custom, or special orders need to be paid in full before Domain Cabinets will ship your order. If your order is ready for shipment and your remaining balance is not paid in full, Domain Cabinets has the right to hold the shipment until payment is made. If payment is not received within 5 business days of being contacted by Domain Cabinets, the customer agrees to a $100/per day storage fee.

Within 24 hours of an order status becoming "Shipped", we will update shipment tracking information (carrier, carrier contact phone number, web link and tracking Pro number). Customers can log into their account to see this status information.

Domain Cabinets works very closely with the shipping companies to try to ensure that every delivery goes as planned, however due to unforeseen occurrences, we cannot guarantee when an order will arrive. We strongly encourage customers to order in a timely fashion to avoid delays caused by shipping or product availability. Please consider any shipping or transit time offered by Domain Cabinets or freight carriers, as an estimate only. Orders may arrive earlier or later than the estimated delivery date. We do not recommend scheduling any remodeling or other activities dependent on the delivery of our products until the products are received and inspected. Domain Cabinets is not responsible for any project delays or any additional costs associated with back orders or shipping delays. If you have specific requirements for your delivery time of the products ordered, please contact us before placing the order so we may attempt to meet those requirements.

Domain Cabinets reserves the right to pass through extra shipping cost to customer when order needs to be fulfilled from different warehouse locations or when actual shipping cost is significantly higher than shipping charges automatically calculated.

Delivery Policy

If the customer has requested Terminal Pick Up as their shipping method, it is the customer’s responsibility to establish a pickup appointment with the Carrier Freight Terminal. Failure to do so may result in storage fees imposed by the carrier, which must be paid in full by the customer.

For Residential or Commercial Delivery, one attempt will be made to deliver your order. If a delivery appointment is missed, your order will be returned to the warehouse and all return fees will apply. Shipments over 50 lbs arrive via pallet and semi-trailer. All Residential Deliveries are curbside only as per FTC rules. All Residential Deliveries include liftgate service. A person of 21 years or older must be on site to receive the delivery. The delivery driver is only responsible for lowering the pallet to the ground at the curb for Residential Delivery service. It is the customer’s responsibility to move or unload the pallet from that point.

Upon delivery of the order the customer is responsible to immediately inspect their order while the delivery driver, or terminal representative, is present to verify that all items in their order have no visible shipping damage prior to signing the Bill of Lading.

In case of any visible shipping damage, customer is responsible for taking the following steps:

  1. Taking photos of the pallet(s) clearly showing the damage.

  1. Noting any shipment damage on the Bill of Lading before you sign it, as freight carriers will not accept any damage claims without it.

Email [email protected] within 24 hours of delivery to report any shipment damage.

The Bill of Lading must have the signature of the customer, as well as the delivery driver for Residential and Commercial Delivery, or the terminal representative for Destination Terminal Pick Up.

Minimum Purchase Policy

Minimum purchase requirement applies to Special Order as well as Custom Cabinets due to high set-up labor and fabrication cost.
The minimum purchase for Special order is $3,000 per color, and custom cabinets has $5,000 minimum purchase per order and per color. The minimum purchase excludes all sales tax (if any) and shipping charges. When minimum is not met a surcharge will apply.

Order Cancellation Policy

Once an order is paid and its order status is showing as "Processing", it cannot be cancelled. Customers can log into their account to see this status information. All sales of samples, and cabinet accessories are final and are not subject to exchange or return.

Return Policy

Stock cabinets that are in resell-able condition can be returned to us within 30 calendar days of receipt of order. All RTA cabinet accessories are non-returnable and non-refundable.

Please note that Special Order products are non-returnable and non-refundable. All sales for Special Order products are final.

Product lines on Clearance are non-returnable and non-refundable. All sales for products on Clearance are final.

Any unopened cabinet item can be exchanged or returned within 30 calendar days, providing the following:

  • - All returned cabinet items must be in original packing, unopened and in resell-able condition

- Customer is responsible in shipping back the returned items to the originating warehouse location

  • - After returned items are received, inspected and determined by Domain Cabinets (in our sole discretion) to be in a resell-able condition, customer will be entitled to a refund of the original purchase price of the returned items minus a 20% restocking fee

  • - Original shipping charge will not be refunded

Any opened cabinet item may be exchanged or returned within 30 calendar days, providing the following:

- All returned cabinet items must be repacked in original packing and in resell-able condition

  • - Customer is responsible in shipping back the returned items to the originating warehouse location

  • - After returned items are received, inspected and determined by Domain Cabinets (in our sole discretion) to be in a resell-able condition, customer will be entitled to a refund of the original purchase price of the returned items minus a 30% restocking fee

  • - Original shipping charge will not be refunded

Claim Policy

No claim of any kind will be accepted once a cabinet has been either fully or partially assembled in any way. Please be advised that it may take 7-10 business days before a stock cabinet order is thoroughly evaluated, processed and replacement items are shipped. Claims for Custom Cabinets may take several weeks to process. Only one claim resolution shipment is allowed per order.

There are three types of claims that can be submitted to Domain Cabinets for evaluation:

Visible Shipping Damage Claim - As stated in our Delivery Policy, the customer is responsible for immediately inspecting their order while the delivery driver, or terminal representative, is present to verify that all items on their order have no visible shipping damage prior to signing the Bill of Lading. In case of any visible shipping damage, customer is responsible for taking the following steps:

  • - Taking photos of the pallet(s) clearly showing the damage

  • - Noting any shipment damage on the Bill of Lading before you sign it, as freight carriers will not accept any damage claims without it

- Email [email protected] within 24 hours of delivery to report any shipment damage

The Bill of Lading must have the signature of the customer, as well as the delivery driver for Residential and Commercial Delivery, or the terminal representative for Destination Terminal Pick Up.

A Visible Shipping Damage Claim can be submitted provided that:

  • - It is submitted via email to [email protected] within 2 calendar days from the date the order was received for evaluation by Domain Cabinets

- Please use the following subject line in your email: "Order # (order number) Visible Shipping Damage Claim"

  • - Provide a detailed description of all visible shipping damage

- Attach the required photographic evidence of all visible shipping damage to your email

- Only one Visible Damage Claim is permitted per order; therefore, if there is more than one visible damage issue, please consolidate them into one claim


Order Accuracy Claim - The customer is responsible for inspecting and verifying that all item(s), including components, on their order has been received. We strongly encourage that this is done as soon as possible after receiving an order. An Order Accuracy Claim can be submitted for any missing items, or fulfillment mistakes resulting in the shipment of incorrect items, provided that:

- It is submitted via email to [email protected] within 30 calendar days from date the order was received for evaluation by Domain Cabinets

- Please use the following subject line in your email: "Order # (order number) Order Accuracy Claim"

- Provide a detailed description of any missing items, or fulfillment mistakes resulting in the shipment of incorrect items

- If you believe that a cabinet part is missing, please take a picture of the cabinet item's packing box as well as pictures showcasing all received parts within the box

- Only one Order Accuracy Claim is permitted per order; therefore, if there is more than one order accuracy issue, please consolidate them into one claim

Manufacturing Defect Claim - Actual wood colors and finishes may differ from what appears on the computer screen. To ensure satisfaction of colors, finishes, and styles, it is strongly recommended that customers order a sample prior to placing their full order. In addition, wood products, including their plywood cabinet box components, contain natural imperfections that are part of their appeal and character. Every piece of wood or plywood is slightly different in color, texture and grain and general appearance from every other piece. Variations in color and grain are natural in wood and finishes and is not considered a defect when it pertains to a claim. Plywood cabinet components may not be perfectly flat, and finished plywood parts may appear different than finished solid wood doors even if the exact same finishing product were used. If you believe that a cabinet part is not manufactured correctly, a Manufacturing Defect Claim can be submitted provided that:

- It is submitted via email to [email protected] within 30 calendar days from date the order was received for evaluation by Domain Cabinets

- Please use the following subject line in your email: "Order # (order number) Manufacturing Defect Claim"

  • - Provide a detailed description of any cabinet part that is not manufactured correctly

- Provide a picture of both the cabinet item's packing box as well as pictures clearly showing the defect

- Only one Manufacturing Defect Claim is permitted per order; therefore, if there is more than one manufacturing defect issue, please consolidate them into one claim


Claim Shipment Checklist - Once Domain Cabinets provides the Claim Shipment Checklist Form to a customer, they have 3 business days to review, acknowledge, sign, and submit back to [email protected] for processing; otherwise, the claim will be void.


Claim Resolution Shipment - In case there are different types of claims in one order, or in a case that a customer reports different claims at different times, only one claim resolution shipment is allowed.

Disclaimer - Prices and availability of products and services are subject to change without notice. Errors will be corrected when and where discovered, and Domain Cabinets reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted - whether or not the order has been confirmed and/or your credit card charged. If a credit card has already been charged for the purchase and your order is canceled, Domain Cabinets will issue a credit, via your credit card, for the full amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Images and drawings on our website are posted to illustrate our products and may not reflect the exact configuration and specification of a certain product item. A claim submitted based on an image/drawing alone will not be accepted.